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Shipping

Lubricity Labs will ship any order within the United States. We reserve the right to combine orders going to the same address.

Note: Larger orders may incur increased shipping costs. We will contact you at the email address provided if your order requires additional shipping charges.  For large orders, please contact us in advance at customerlove@lubricitylabs.com.

Shipping Charges

Flat rate shipping for all orders with multiple products will be $5.  Shipping for a single S-Total Style, S-Total Curl, S-Total Finish, M Beard Oil or Q-Shampoo and Q-Condition Travel Set will be $3.  Shipping for all products to Alaska, Hawaii and Puerto Rico will be $10 flat rate shipping.

Shipping Areas

Orders shipping to Alaska, Hawaii or Puerto Rico are not eligible for "free shipping" will be charged $10 flat rate shipping. 

Shipping Surcharges

Certain shipments may incur additional charges (remote delivery areas, special handling requests, etc.). If your shipment will incur additional charges, we will contact you prior to shipment at the email address provided with your order.

Shipment Receiving Guidelines

These guidelines must be followed in order to ensure the option of returning any of the products purchased:

  • Immediately unpack all contents to ensure that you were shipped the correct items and that your items were not damaged in the shipping process. If there are any damages or shortages, please report it within 24 hours of receipt to customerlove@lubricitylabs.com with a detailed description and, if requested, pictures.

Delivery/Processing Time

It is important to us that we ship your purchase as quickly as possible. We typically ship in-stock orders within 1-4 business days. In some instances when an order is placed but the item/s are not available, you will be notified via email of the options available to you prior to your order shipping. Please note we reserve the right not to ship any orders for any reason. If there is an issue with your order and it cannot be shipped, we will contact you with a potential resolution.

All orders are shipped either USPS or UPS.  Please be aware that shipping providers are responsible for updating tracking information and they may take up to 72 hours to update the location of a package.  If your package delivery status has not changed in over 72 hours, please contact us at customerlove@lubricitylabs.com.

We generally ship Monday through Friday, excluding holidays.

Shipping Insurance

Shipping insurance is automatically included for all orders. If an order is lost, we are required to follow the carrier’s standard procedure for filing a missing shipment claim. As part of the process, an investigation is initiated which includes (in some cases) contacting the customer. As soon as the shipper verifies the claim we will immediately ship out a replacement order.

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